MEGAPLAY

We rented the party room at Megaplay for my daughter’s 7th birthday this year. I am someone who really struggle with perfectionism and people pleasing. Thanks to this, party planning means a lot of stress for me. The folks at Megaplay were so kind and accommodating from the first moment I called. They had no problem answering every question I had before booking the room. They also explained clearly the fees and accommodations. In addition, they never made me feel uncomfortable or like an inconvenience for needing more clarification or for asking a second or third time. They also confirmed my time slot and accommodations twice before the date of the party. They made it clear they would do all the decorating all I had to do was drop off my supplies, and there was even an option to have them go buy the supplies for you (for an additional charge.)

All of that is great alone, but the staff really went above and beyond to support me. My daughter woke up sick the day of her party and I frantically called crying and defeated that everything was ruined. Not only did Megaplay have no problem rescheduling me, but the staff went out of there way to offer me reassurance and support that everything would be okay. Not as a customer, but as a stressed out mom thinking way too hard about a pokemon party. The reschedule affected the guest turnout pretty badly and I was fretting around in circles most of the party. Josh and Joyanna were right there for me the entire time. They checked with me every few minutes to make sure I was doing okay. They let me take the reins wherever I felt comfortable, but had no probably helping me direct the flow of the party in my stressed out state. I cannot count the number of times they told me “if you need anything at all please don’t hesitate to let us know.”

The sincerity of the staff at Megaplay made every difference in the world for me. Thank you so much to Josh and Joyanna for having next level customer support. It was so clear my experience mattered to them as a person not just a customer. They were really able to help turn my entire mood about the party around. I’m so grateful this is where we chose to celebrate and I would give more stars if I could. ❤️